Smart Home Products

Shipping

Shipping Options:

Mail Service: $ 2.99
A low cost, reliable shipping method, suitable for your less urgent orders. This service is untracked and is usually delivered in 7-15 business days*.

Australia Post Tracked Mail Service $19.95
A secure and reliable tracked service delivered by Australia Post. Orders sent using this method usually get delivered in 4-6 business days.

DHL Express Service: $ 30.95
A fast, secure and reliable service. Your item will receive priority handling and benefit from a full online tracking facility so you can check your parcel’s progress along the way. Usually takes 3-4 business days within metro area.

Order Tracking:

Following your purchase online, MobileZap will send you email confirmation to acknowledge your order and again when your goods have been dispatched from our warehouse.  The email address used, will be the one you provided at the point of purchase or stored within your ‘My Account’ profile.

Please note that the Express Shipping method may be applied for high value orders. The Mail Service will not be available.

Want to know the status of your order?

Already have an account?
If you have created an account login to view the details: My Account

Do not have an account?
If you do not have an account, don’t worry, you can now quickly see the status of your order using your just email address and order number.  Track my Order

* Business days are Monday to Friday

Note:

1) The estimated arrival times are taken directly from information provided by our couriers. These are estimates only, MobileZap are not responsible if this varies.
2) All products ship from our warehouse in England.
3) Missing or delayed items: Please note that we will need to wait 15 working days before being able to trace, replace or refund lost items.