General Questions

For general questions about our products, please call us on (02) 9280 0118 or complete our contact form.

Questions about your order
You want information about your order, please call us on (02) 9280 0118 or send an email to the following address with your order number:

Questions about your payment
If you have questions about processing your order or payment thereof, please call us on (02) 9280 0118 or send us an email at the following address:

When will my order be shipped?
If the products ordered are in stock, your order will be shipped the same day or next day following the time that your order has been validated by our customer service team.

My package was shipped but I have not received it?
Check initially track your package on the carrier’s website. If it is indicated during delivery, please wait until the scheduled delivery date. Please also check on your order tracking as the delivery address specified on your order is correct.


Telephone Customer Service Hours:

Mon-Fri                   9am – 5pm

24 December          9am – 3pm

25 December          Closed

26 December          Closed

27 December          Open

30 December          Open

31 December          9am – 3pm

1 January                Closed