Terms and Conditions

The following are the Terms and Conditions of orders placed on MobileZap.com.au.

The MobileZap website is owned and operated by Mobile Zap Limited, a sister concern company of Mobile Fun Limited, incorporated under the laws of England and Wales (Registered No. 3914470).  On ordering from MobileZap.com.au a contract is formed with Mobile Fun Limited and you confirm your agreement to these Terms and Conditions.

All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.

Accepted Methods of Payment

For security details, please see our privacy statement.

Card payments can be made using any of the following methods:

  • Visa
  • Mastercard

Please note that we do not accept American Express cards.

Paypal – There is no fee payable if you pay with PayPal.

Full payment is taken at the time of ordering, including for delivery.

Buying Products on Our Website

Delivery charges will be calculated during the checkout process, after you choose your preferred delivery method.

We try to have accurate pricing and availability information on all the products we offer; despite our best efforts, a small number of the products in our catalogue may be mispriced or have inaccurate stock availability information. We do verify prices as part of our acceptance procedure, and will inform you if a product’s correct price is higher than that stated in your order, so you may ultimately decide whether or not to order the product at the correct price.

We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be despatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for despatch and/or delivery shall not be of the essence of the contract and should be considered as rough estimates only.

Your Right to Cancel

You can cancel your order with Mobile Zap Limited any time before the order is shipped. Please note, cancellation requests outside of our business hours (9am – 5pm, Mon – Fri) will be handled on the next business day. However, your order may have shipped and we will be unable to cancel.

If your order is in transit or you have already taken receipt of it, then you will be unable to cancel this order.

To cancel your order immediately please call us on 02 92800118, email to customer.services@mobilezap.com.au or fill out the contact form. Orders are processed very quickly, so to avoid your order being shipped prior to your cancellation, we recommend that you call us instead of emailing us.

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Delayed/Lost Delivery

If you have not received your order within 15 working days of despatch (not including weekends and public holidays), you must immediately advise MobileZap Customer Services of the delay/loss.

In the event of a replacement order being sent to you, all replacement item/s will be sent to you followed by a non-delivery declaration from which you will need to complete and return.

How to Return

To return an item please follow these simple steps:

  1. Please fill out our returns form
  2. Our return team will contact you with details
  3. Once being contacted by our returns team, please send your item(s) to the address below. We recommend using the least expensive trackable method of shipping.
  4. We will process the return as quick as possible.
  5. Once processed, we will send you an e-mail confirmation.


Our return address:

Mobile Zap Limited
Level 2
83 Foveaux Street
Surry Hills
NSW 2010

Please read Returns Policy for more details.

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Returns Policy

At Mobile Zap we have every confidence that you will be delighted with your purchase. However, in the event that you wish to return any goods purchased, then please follow the applicable policy detailed below.

Faulty Goods – within 30 days

If your goods are faulty on arrival, you have 30 calendar days in which to inform us of the fault in order to claim a full refund or exchange, (please note that for our business customers, different terms of sale apply), otherwise your return will be processed under the terms of the Manufacturers’ Warranty (See below).

We recommend using  a postal service that provides proof of delivery and has compensation insurance for lost or damaged goods as returns are NOT our responsibility until they arrive back to us.

Parcels should be up to 50 x 30 x 30cm and no heavier than 10kg.

Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you ( In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued – i.e. memory card reading faults, handset not powering up etc.). In this instance you will be liable for the return carriage.

Goods outside 30 calendar days shall be issued with a replacement only.

Unwanted Goods – within 30 days

At Mobile Zap we have every confidence that you will be delighted with your purchase. However, in the event that you wish to return an item, then our ’30 Day Money Back Guarantee’ is simple to follow.

After 30 days, returned faulty items will be processed according to the manufacturer’s warranty and we will send those items to the manufacturer for repair or replacement.

If you return a product to us that is not received in a brand new condition we reserve the right to send the product back to you.

Unfortunately we cannot refund, replace, or exchange certain products if the seal/packaging has been broken or opened. This is applicable to product software, all types of replacement batteries, memory cards, screen protectors or similar products. Wireless or wired headsets are also excluded where evidence of in-ear use has been identified; this is due to hygiene reasons.

We are not always able to offer a refund or replacement for certain items, these include non-faulty headsets that have been used and cannot be replaced due to hygiene reasons, e.g. headsets. All refunds and/or replacements are down to the discretion of our Returns Manager. This is with the exception of handsets which are covered under the manufacturers warranty.

These terms do not affect your statutory rights.

Replacements & Refunds

Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process. Refunds by credit card are made to the same credit card that was used for the original purchase*.

Any return that is not accompanied with the order number and reason for return will be held by MobileZap for 30 days, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.

*These terms do not affect your statutory rights.

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Manufacturers Warranty

After 30 days, returned faulty items will be processed according to the manufacturer’s warranty and we will send those items to the manufacturer for repair or replacement.

For repairs/replacements under manufacturers warranty for any item except SIM-Free or pay-as-you-go mobile phones please complete our contact form .

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Failed Delivery Policy

On occasions parcels identified as ‘Failed Delivery’ are returned to MobileZap within 5-15 days of dispatch from our warehouse.

Reasons given are the following:

  1. Addressee has gone away
  2. No Answer
  3. Address Incomplete
  4. Address Inaccessible
  5. Addressee unknown
  6. Refused
  7. Not called for

Where any of the above reasons is applicable to your order then you will be informed of the failed delivery attempt by email and if required, a request for delivery address or confirmation of delivery details that you originally provided when first placing your order.

Reasons 1 & 2

Cost of the re-delivery will be charged to you and your order will be dispatched within 48 – 72 hours from notification, unless MobileZap receives alternative instructions.

Reason 3-5

Cost of the re-delivery will be charged to you and your order will be dispatched following confirmation of the delivery address details.

Reason 6 & 7

No action will be taken by MobileZap until new instructions are received from you.  If after 30 days from the original dispatch date you have not contacted MobileZap then your order will be disposed of and a recycling charge made to your account.


  • In the event the delivery address needs to be amended, please contact our Customer Relations Team within 48 hours either by Email or our contact form.
  • Re-delivery will be charged at the appropriate rate for the original delivery service chosen when the order was placed.
  • Recycling charges will be applicable to the product/s requiring recycling.

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Promotional/Rebate Codes

  • Some promotion codes are valid for limited time only.
  • Promotional/Rebate codes are only valid online and need to be entered in the shopping basket to obtain discount.
  • Promotional Codes cannot be used in conjunction with any other promotional codes.
  • Any certificate or voucher has a cash redemption value of 0.001c and is not transferable or assignable.

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Information You Provide To Us

The following applies to any information you provide to us, for example during any registration or ordering process.

  • You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name, email address, telephone number and address, to the extent reasonably necessary to fulfill your order, market/communicate products and services and deal with any enquiries relating to the same whether by us, our partners, successors (including the purchaser of the whole or part of our business), associates or sub-contractors (together our ‘Partner Companies’).
  • If you obtain or choose to buy products through our website or give us personal information then we may collect information about your buying behaviour and if you send us personal correspondance such as emails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these terms and conditions as ‘Personal Information’.
  • By clicking on the ‘Place My Order’ button you are agreeing to joining our email newsletter list. You can unsubscribe at any time by clicking the Unsubscribe link in our newsletter or by contacting us here with your email address.

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Online Contract Formation

By completing and submitting the electronic order form you are agreeing to these Terms and Conditions and are making an offer to purchase goods from Mobile Zap Limited. Our acceptance to your offer will only be considered complete at the time we send the despatch confirmation e-mail, or when the goods you ordered are effectively dispatched, whichever happens first. If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately. Any goods on the same order which we have not confirmed in the despatch confirmation e-mail or SMS and that have not been dispatched to you do not form part of the binding contract between you and Mobile Zap Limited.

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MobileZap will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online.

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Any orders placed by those aged under 18 must be with the consent of a parent or carer. Any information given by the child must be with the consent of a parent or carer. The card holder must be available to give information in cases where an under 18 is ordering .

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