In order to deliver your orders safely, a number of our partners have introduced a minimal contact or contactless delivery service. By doing so both our customers and our delivery partners are kept safe.
To minimise the risk of contracting or spreading coronavirus, parcels will no longer require a signature for delivery or collection. Someone will need to be present at the residence for this to occur otherwise standard delivery procedures apply.
Whether a driver or postie delivers to your door or if you choose to go into your local Post Office to collect a parcel, a staff member will ask and record your name and acknowledge delivery in our system.
Additionally, you will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or has left in-order for you to pick up on the counter.
DHL are offering a non-contact alternative to any customer who does not wish to sign via the scanner screen. This contactless service makes use of a feature in the courier’s scanners to capture a photo of the shipment at the delivery location. By doing so DHL are able to deliver your items with the requirement of a signature. To further assist receivers who do not wish to sign on scanners or on paper due to social distancing, DHL will temporarily enable Signature Release for all customers shipments on their On Demand Delivery platform.
In addition, hand and scanner sanitization is performed before and after each customer interaction (Shipment Delivery or Pick-Up).