How do I return an item?
We've made our returns process super simple! Pick a returns method below:
Returns
- Fill in the Returns Form
- Print the confirmation email that we will send you.
- Send your item with the email printout attached to the returns address below. We recommend using a local tracked or signed-for service.
- You will receive a confirmation email once we have processed your return, which is normally within 7 days of receipt.
** Please note failure to complete the returns form may result in delays or make us unable to process your return.
Our Returns Department address:
Returns Department
Love & Magic Ltd
1 Rocky Lane
Birmingham
B65RQ
If you refuse delivery or fail to pay any import duty or taxes on your shipment, resulting in its return to Mobile Zap, then a returns charge of up to $35 plus a minimum administration charge of $10 will be charged against your final refund amount.
Need more information? Check out our Mobile Zap returns policy here.
