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  • 5 million+ orders shipped & 170,000 customer reviews

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How do I return an item?

We've made our returns process super simple! Pick a returns method below:


Returns

  • Fill in the Returns Form
  • Print the confirmation email that we will send you.
  • Send your item with the email printout attached to the returns address below. We recommend using a local tracked or signed-for service.
  • You will receive a confirmation email once we have processed your return, which is normally within 7 days of receipt.

** Please note failure to complete the returns form may result in delays or make us unable to process your return.

Our Returns Department address:

Returns Department
Love & Magic Ltd
1 Rocky Lane
Birmingham
B65RQ

If you refuse delivery or fail to pay any import duty or taxes on your shipment, resulting in its return to Mobile Zap, then a returns charge of up to $35 plus a minimum administration charge of $10 will be charged against your final refund amount.

Need more information? Check out our Mobile Zap returns policy here.

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