Following your purchase online, MobileZap will send you an email confirmation to acknowledge your order and again when your goods have been dispatched from our warehouse. The email address used will be the one you provided at the point of purchase or stored within your My Account
Want to know the status of your order?
Already have an account?
If you have created an account login to view the details: My Account
Do not have an account?
If you do not have an account, don’t worry, you can now quickly see the status of your order using your just email address and order number: Track my Order
- The estimated arrival times are taken directly from information provided by our couriers. These are estimates only, MobileZap is not responsible if this varies.
- All products ship from our warehouse in the UK.
- Missing or delayed items: Please note that we will need to wait 20 working days before being able to trace, replace or refund lost items.
- The Mail Service will not be available for high-value orders, express Shipping method will be applied.
All product stock messages are up to date and as accurate as possible. We strive to keep the estimated delivery timeframes as accurate as possible and refresh them through regular contact with our couriers.
We apologise for any occasional delay to delivery times that could arise in areas affected by localised lockdowns, we are monitoring this situation with local couriers to ensure service remains as streamlined and efficient as possible.